A Scottish fintech firm with 140 employees hired us after losing three senior engineers in four months. Exit interviews blamed "leadership," but nobody could say what that meant in practice.
We spent two weeks interviewing 22 people across the company. The core issue was not strategy or pay. It was that the CTO and the VP of Product had never agreed on how to prioritise technical debt against new features, and every team below them felt the tension daily.
Over eight weeks we facilitated a decision framework the two leaders built together, ran two joint sessions with their direct reports, and coached each leader individually. Attrition dropped to zero in the following two quarters.
"They did not tell us what to do. They made us see what we had been avoiding, and then helped us build something that actually worked."
— CTO, Edinburgh-based fintech (name withheld at client request)